Last updated: 2025-10-21

At Dapur Tara, we understand that travel plans can change. This policy explains how we handle cancellations and refunds for experiences booked with us.

1. General Policy

All payments are processed by PT Dapur Tara Flores through secure and verified payment channels. By completing a payment, you acknowledge and agree to this refund policy.

• Refunds are made to the same payment method used during the booking.
• All amounts are in Indonesian Rupiah (IDR) unless stated otherwise.

2. Guest-Initiated Cancellations

Cancellation and rescheduling rules vary depending on the specific experience booked (for example: Shared Lunch, Private Dinner, or Cooking Class). Preparation times and logistics differ between experiences.

For the exact rules regarding how far in advance you can cancel or reschedule each experience, please refer to our

Frequently Asked Questions – Bookings & Guest Information
page.

All refunds will be processed in accordance with the conditions listed there.

3. Company-Initiated Cancellations

If PT Dapur Tara Flores must cancel an experience due to unforeseen circumstances (such as extreme weather, safety reasons, or government restrictions), guests will be offered two options:

• A full refund of the amount paid
• A rebooking for another available date at no additional cost

4. Processing Time

• Approved refunds are processed within 7 to 14 business days
• External payment providers (banks or card issuers) may apply their own transaction fees. These third-party fees are non-refundable

5. Chargebacks & Disputes

If any issue arises with a payment or refund, please contact us directly before filing a chargeback. This allows us to resolve the situation faster and avoid unnecessary delays.

We will always do our best to assist and provide documentation for legitimate refund requests.

6. Contact for Refund Requests

PT Dapur Tara Flores
Email: admin@dapurtara.com
WhatsApp: +62 858 4711 6069
Website: www.dapurtara.com