Last updated: 2025-10-21

1

Information We Collect

• Full name, email address, and phone number
• Booking details (date, number of guests, selected experience)
• Payment information (processed securely through our authorized payment gateway, Xendit)
• Messages or inquiries sent to us by email or WhatsApp
• Basic technical information (e.g., browser type, IP address) collected automatically for security and analytics

2

How We Use Your Information

• To confirm, manage, and communicate about your booking
• To process payments and issue refunds when applicable
• To improve our guest experience and service quality
• To comply with legal and regulatory requirements under Indonesian law

We do not sell, rent, or share your personal information with unrelated third parties.

3

Third-Party Services

We work only with trusted service providers to process payments and operate our online systems:

• Xendit – secure payment processing
• Google Services – Maps display, basic analytics, and translation tools
• Web hosting providers – secure hosting of our website data

We do not store or have access to your full credit-card information.

4

Data Storage and Security

All personal information is stored securely on password-protected systems with access limited to authorized personnel only. We use SSL encryption and industry-standard security measures to protect your data against loss, misuse, or unauthorized access.

5

Cookies and Analytics

Our website may use cookies and basic analytics to understand visitor behavior and improve our site. These cookies do not collect personally identifiable information and can be disabled in your browser settings.

6

Data Retention

We retain guest information only as long as necessary to fulfill the purposes stated in this policy or as required by law (for example, for accounting and tax reporting). After that, personal data is safely deleted or anonymized.

7

Your Rights

You have the right to request access to, correction of, or deletion of your personal data. You may also withdraw your consent for data processing at any time by contacting us. We will respond in accordance with applicable Indonesian laws.

8

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date above indicates the current version.

9

Contact Us